My personal experience with Aio Wireless has been horrible.
Hope this helps any of you who have even thought about getting this service from this provider.
Hope this helps any of you who have even thought about getting this service from this provider.
You have been connected to RobertJ.
Tina: Hi I was in the middle of talking to another agent and they closed the session
RobertJ: Welcome to Aio! How can I help?
Tina: I am not getting text messages from online accounts to verify with their security codes. I have uninstalled the apps and then reinstalled. What do I do?
RobertJ: ok may i have the phone number and the Pin number please?
Tina: The part that is killing me is that its not even the apps that are having an issue because I am even trying to access the account and verify through using my computer and the texts are still not coming through
Tina: I do not have a pin set up... my cell number is ------
RobertJ: ok please allow me a moment to check the account and i will make a security question for the customer.
Tina: ok
RobertJ: thank you.
RobertJ: security question What is your favorite food?
Tina: -------
RobertJ: thank you.
Tina: Ok so what do I do
RobertJ: ok may you please turn the phone off i will let you know when to turn it on.
Tina: ok its off
RobertJ: thank you please allow me a moment let the customer know he/ will receive a test text message\.
RobertJ: is the customers name TINA KEEN?
Tina: yes
RobertJ: thank you.
RobertJ: ok the text has been sent please verify
Tina: am I too turn my phone on?
RobertJ: yes please do so.
Tina: ok I got that
RobertJ: o may you please try to send a message and let you friend send you one to check you may receive please?
Tina: Texting has worked fine though.... its just receiving those texts with security codes from Facebook, Google and Instagram that are not working
RobertJ: ok, are you making the facebook passwords well may you please try to do so if not you will have to change the passwords of the sites.
Tina: no. for an example.. I want to post an image on Instagram.. well once I finish everything and go to post it from my cell it, it wants me to verify my
account by entering the security that it text to me.... which leads to my problem, no text with security codes are coming to me
RobertJ: ok, but if that is from the facebook app you will need to change the passwords or answer the security question from the sites.
Tina: no its from several sites... and not only on the app. I went to the Instagram site and tried doing it that way... well that didn't do anything either... I still need to verify my number and the only way is through getting that text with the security code
RobertJ: yes, I understand you but we do not manage other than AIO apps.
Tina: it has nothing to do with apps... it has to do with I am not receiving the text messages from sites
Tina: sites that I need to verify my cell phone with
RobertJ: ok, wich site does not give you the text messages?
Tina: So far I am very disappointed with quality with you guys. I have been hanged up on twice after calling the customer care number and then the past chat, the lady closed the session. I am not understanding how this is such a big issue.
Tina: I am not getting texts from ANY online sites
Tina: Google, Instagram, Facebook.... everything dealing with connecting my cell number to these sites and receiving those security codes.
Tina: If I don't get those security codes through my cell phone text I am unable to access those accounts properly
RobertJ: ok, allow me a moment please.
RobertJ: ok, mam i checked the information but unfortunately AIo does not support short codes at this moment they will be activated in the third week of December.
Tina: These are not codes... there are just texts with security number s
RobertJ: yes, im sorry but still AIo does not support those security questions the system will not provide that information becouse the apps of facebook and the others are separately.
Tina: so then you are telling me there is no way to access those accounts through my phone?
Tina: due to the fact that I have to provide a security code?
RobertJ: if you have a computer with you, you may log inn to the sites and go to settings and there you may fined the security numbers.
Tina: no. I have tried that as well.
RobertJ: i am so sorry mam but Aio does not provide that information becouse the apps you have are separately from us.
Tina: so then I have wasted my money.. what's the point of having apps if my cell phone provider does not allow me to access those account due to receiving a security number to verify my cell phone number, Makes no sense at all
RobertJ: ok, please allow me a moment.
RobertJ: what type of phone do you have mam?
Tina: are you not able to see that information?
RobertJ: please allow me a moment to check the information to see if there is any other way to help you.
Tina: I have the android smartphone
RobertJ: O thank you just a question have you tried to reset the phone?
Tina: yes, and I have uninstalled the apps. My problem is not the phone or the apps. its getting text messages from Facebook, Google and Instagram with a few numbers and letters to enter into my account (even online off my computer) to verify that this is my cell phone number
RobertJ: ok may I have the phone number please to verify again your account?
Tina: ---------
RobertJ: thank you do you have a Pin number?
RobertJ: yes i have your account with the same number and your name TINA KEEN
Tina: yes
Tina: ----
RobertJ: ok now your issue is from those sites facebook, google and Instagram they don belong to AIo.
Tina: its shouldn't have to belong to them ANY cell phone provider can work with getting a text from any of those sites to VERIFY my number... that's all its for
So all three of those site have one common issue... not getting a text through with Aio service... because Facebook, Instagram and Google don't belong to aio?? then every other service provider would have the same issue
RobertJ: yes ma like i sed at the beginning you will need to wait for the services to be active on December for us to help you with this issue.
Tina: So when will this happen?
RobertJ: this will be active on the third week of December.
Tina: So is this just an issue with my service or everyone else's who use aio?
RobertJ: well mam you are the only person with this issue at this time.
Tina: Then where do you get the estimate of mid December before it works?
RobertJ: i asked my superviser and he provide me that information.
Tina: ok I will wait for that answer.
RobertJ: so may you please try to get your security questions and try to go in the sites becouse Aio does not have that information.
Tina: its trying to VERIFY my cell phone number.. it cant verify that ---------- is my cell phone number unless I get the text from them
RobertJ: allow me a moment please mam.
RobertJ: ok those security codes Aio does not provide them becouse the apps are not from AIo.
Tina: that makes absolutely no sense. then how does every other cell phone provider work with them?
Tina: How about a refund and I send this phone back. Its useless if I cant access anything on a normal website because my cell phone service provider does not allow me to verify me cell phone number with the account so I can access them off my cell phone. I am very unsatisfied with the quality of service and customer service
RobertJ: im sorry mam we understand you but AIo does not have those massages you need
Tina: How about a refund and I send this phone back. Its useless if I cant access anything on a normal website because my cell phone service provider does not allow me to verify me cell phone number with the account so I can access them off my cell phone. I am very unsatisfied with the quality of service and customer service
RobertJ: im so sorry mam but Aio does not make refunds.
RobertJ: i like to really help you but sence the apps are not from Aio..
Tina: Well then what a waste of money time and service. I will be leaving reviews everywhere of my experience with you
all
Tina: Hi I was in the middle of talking to another agent and they closed the session
RobertJ: Welcome to Aio! How can I help?
Tina: I am not getting text messages from online accounts to verify with their security codes. I have uninstalled the apps and then reinstalled. What do I do?
RobertJ: ok may i have the phone number and the Pin number please?
Tina: The part that is killing me is that its not even the apps that are having an issue because I am even trying to access the account and verify through using my computer and the texts are still not coming through
Tina: I do not have a pin set up... my cell number is ------
RobertJ: ok please allow me a moment to check the account and i will make a security question for the customer.
Tina: ok
RobertJ: thank you.
RobertJ: security question What is your favorite food?
Tina: -------
RobertJ: thank you.
Tina: Ok so what do I do
RobertJ: ok may you please turn the phone off i will let you know when to turn it on.
Tina: ok its off
RobertJ: thank you please allow me a moment let the customer know he/ will receive a test text message\.
RobertJ: is the customers name TINA KEEN?
Tina: yes
RobertJ: thank you.
RobertJ: ok the text has been sent please verify
Tina: am I too turn my phone on?
RobertJ: yes please do so.
Tina: ok I got that
RobertJ: o may you please try to send a message and let you friend send you one to check you may receive please?
Tina: Texting has worked fine though.... its just receiving those texts with security codes from Facebook, Google and Instagram that are not working
RobertJ: ok, are you making the facebook passwords well may you please try to do so if not you will have to change the passwords of the sites.
Tina: no. for an example.. I want to post an image on Instagram.. well once I finish everything and go to post it from my cell it, it wants me to verify my
account by entering the security that it text to me.... which leads to my problem, no text with security codes are coming to me
RobertJ: ok, but if that is from the facebook app you will need to change the passwords or answer the security question from the sites.
Tina: no its from several sites... and not only on the app. I went to the Instagram site and tried doing it that way... well that didn't do anything either... I still need to verify my number and the only way is through getting that text with the security code
RobertJ: yes, I understand you but we do not manage other than AIO apps.
Tina: it has nothing to do with apps... it has to do with I am not receiving the text messages from sites
Tina: sites that I need to verify my cell phone with
RobertJ: ok, wich site does not give you the text messages?
Tina: So far I am very disappointed with quality with you guys. I have been hanged up on twice after calling the customer care number and then the past chat, the lady closed the session. I am not understanding how this is such a big issue.
Tina: I am not getting texts from ANY online sites
Tina: Google, Instagram, Facebook.... everything dealing with connecting my cell number to these sites and receiving those security codes.
Tina: If I don't get those security codes through my cell phone text I am unable to access those accounts properly
RobertJ: ok, allow me a moment please.
RobertJ: ok, mam i checked the information but unfortunately AIo does not support short codes at this moment they will be activated in the third week of December.
Tina: These are not codes... there are just texts with security number s
RobertJ: yes, im sorry but still AIo does not support those security questions the system will not provide that information becouse the apps of facebook and the others are separately.
Tina: so then you are telling me there is no way to access those accounts through my phone?
Tina: due to the fact that I have to provide a security code?
RobertJ: if you have a computer with you, you may log inn to the sites and go to settings and there you may fined the security numbers.
Tina: no. I have tried that as well.
RobertJ: i am so sorry mam but Aio does not provide that information becouse the apps you have are separately from us.
Tina: so then I have wasted my money.. what's the point of having apps if my cell phone provider does not allow me to access those account due to receiving a security number to verify my cell phone number, Makes no sense at all
RobertJ: ok, please allow me a moment.
RobertJ: what type of phone do you have mam?
Tina: are you not able to see that information?
RobertJ: please allow me a moment to check the information to see if there is any other way to help you.
Tina: I have the android smartphone
RobertJ: O thank you just a question have you tried to reset the phone?
Tina: yes, and I have uninstalled the apps. My problem is not the phone or the apps. its getting text messages from Facebook, Google and Instagram with a few numbers and letters to enter into my account (even online off my computer) to verify that this is my cell phone number
RobertJ: ok may I have the phone number please to verify again your account?
Tina: ---------
RobertJ: thank you do you have a Pin number?
RobertJ: yes i have your account with the same number and your name TINA KEEN
Tina: yes
Tina: ----
RobertJ: ok now your issue is from those sites facebook, google and Instagram they don belong to AIo.
Tina: its shouldn't have to belong to them ANY cell phone provider can work with getting a text from any of those sites to VERIFY my number... that's all its for
So all three of those site have one common issue... not getting a text through with Aio service... because Facebook, Instagram and Google don't belong to aio?? then every other service provider would have the same issue
RobertJ: yes ma like i sed at the beginning you will need to wait for the services to be active on December for us to help you with this issue.
Tina: So when will this happen?
RobertJ: this will be active on the third week of December.
Tina: So is this just an issue with my service or everyone else's who use aio?
RobertJ: well mam you are the only person with this issue at this time.
Tina: Then where do you get the estimate of mid December before it works?
RobertJ: i asked my superviser and he provide me that information.
Tina: ok I will wait for that answer.
RobertJ: so may you please try to get your security questions and try to go in the sites becouse Aio does not have that information.
Tina: its trying to VERIFY my cell phone number.. it cant verify that ---------- is my cell phone number unless I get the text from them
RobertJ: allow me a moment please mam.
RobertJ: ok those security codes Aio does not provide them becouse the apps are not from AIo.
Tina: that makes absolutely no sense. then how does every other cell phone provider work with them?
Tina: How about a refund and I send this phone back. Its useless if I cant access anything on a normal website because my cell phone service provider does not allow me to verify me cell phone number with the account so I can access them off my cell phone. I am very unsatisfied with the quality of service and customer service
RobertJ: im sorry mam we understand you but AIo does not have those massages you need
Tina: How about a refund and I send this phone back. Its useless if I cant access anything on a normal website because my cell phone service provider does not allow me to verify me cell phone number with the account so I can access them off my cell phone. I am very unsatisfied with the quality of service and customer service
RobertJ: im so sorry mam but Aio does not make refunds.
RobertJ: i like to really help you but sence the apps are not from Aio..
Tina: Well then what a waste of money time and service. I will be leaving reviews everywhere of my experience with you
all
Aio failed! There is NO point as a customer and a business owner to have this service when 98% of my work is connected to online social media sites and as well as e-mail. I am very unhappy with the customer service and what company doesn't have a way to contact an employee or customer service to get help. Hanging up on a customer is not polite, not once or even twice. Hope this helps with any of you out there who are in the hunt for a cell phone provider or have even considered Aio.